Key takeaways
- A good contract names the tasks, the frequency, the price, the insurance and how either side can exit.
- Attach the scope of work and checklist so the contract is specific, not general.
- Have your own attorney review any long-term agreement. This is general information, not legal advice.
A cleaning contract protects both sides when it is specific. A vague contract ("cleaning services as needed") is where disputes begin. This is general information, not legal advice. Have your attorney review anything long-term.
The essentials
- Parties and site. Legal names and the exact address or areas covered
- Scope of work. Attached as a schedule, listing tasks and frequency
- Exclusions. What is not included, written clearly
- Service schedule. Days, hours and access arrangements
- Price and payment terms. Monthly fee, invoice timing, late fees and what extras cost
- Supplies. Who provides consumables and how they are billed
- Term and renewal. Start date, length and whether it renews automatically
- Termination. Notice period for each side, with and without cause
- Price changes. When and how the price can change, and how much notice you get
- Insurance. Coverage types, certificate requirements and additional insured status
- Quality standards. How work is inspected and the re-clean window for missed items
- Security. Key and alarm code handling, and what happens if one is lost
- Confidentiality. Especially for medical offices, daycares and any building with private records
- Personnel. Whether the vendor uses employees or subcontractors
- Dispute process. How issues are raised and resolved
Watch for these clauses
- Automatic renewal with a narrow window to cancel
- Long initial terms with large early-termination fees
- Unlimited price escalators
- Broad liability limits that leave you carrying the risk
- Vague scope language such as "as directed"
Ask for flexibility where it matters
Many professional companies are willing to offer a short trial period, a reasonable notice window (often 30 days) and a clear way to adjust scope. See how to negotiate rates.
Practical tip: Attach the actual site checklist as an exhibit. Then "the checklist" is a specific document you can both point to.
After you sign
Calendar the review dates, keep your insurance certificate on file, and put the vendor's contact details where your team can find them. Read how to verify a company's credentials before the first visit.