Key takeaways
- Use the same questions and the same scorecard for every company.
- Ask for documents, not just answers: insurance, a sample checklist and references.
- Decide on scope clarity, quality control and communication, not on the best presentation.
Think of this as a hiring interview. You are hiring a team to care for your building, so a consistent process pays off.
1. Prepare a scorecard
List the criteria that matter, and score each company from 1 to 5.
| Criterion | What good looks like |
|---|---|
| Scope clarity | Written, specific and complete |
| Quality control | Named process and documentation |
| People | Trained, consistent crew |
| Insurance | Verified and current |
| Communication | Named contact and fast response |
| Price | Itemized and fair |
2. Ask the same questions
Keep a short list and ask in the same order. Good starting points are in questions to ask before hiring and during a consultation.
3. Request documents
- Certificate of insurance
- Sample checklist for a building like yours
- Product list and safety data sheets
- Two references, including one similar to your facility
- A sample contract
4. Pay attention to how they listen
Strong companies ask you questions, take measurements and note your priorities. Weak ones start with a standard pitch.
5. Check references
Ask each reference:
- How long have you used them?
- How do they respond when something is missed?
- Has the crew been consistent?
- Would you hire them again?
6. Compare and decide
Sit down with your scorecards. Look at where the companies differ on the factors you care about most. If the top two are close, ask both a final question or two.
Tip: Involve whoever will work with the vendor day to day, such as the office manager. They will notice details you may not.
Finish with the vendor verification checklist.